OpenAI: EU enterprises shift to agentic AI, SMB use up 8x
According to OpenAI’s Economic Research report, over half of AI use among EU enterprise and business customers now involves AI agents, and small business users have grown 8x across Europe.
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According to OpenAI on October 14 2026, European businesses are rapidly expanding their use of AI agents with more than half of AI use among EU enterprise and business customers now involving these tools and the number of small business users having grown eightfold across the region.
OpenAI's latest Economic Research report examines Europe’s shift toward agentic AI and the opportunity to convert broader adoption into deeper use among enterprises and smaller firms.
OpenAI
@OpenAILeading AI research organization developing transformative technologies like ChatGPT while pursuing beneficial artificial general intelligence.