Tuio Enhances Insurance Support with Rauda AI and ElevenLabs
Caroline Bishop Sep 18, 2025 09:12
Tuio, a Madrid-based insurtech startup, partners with Rauda AI and ElevenLabs to revolutionize customer support through AI voice agents, achieving 40% automated resolution and a 30% CSAT increase.
Tuio, a forward-thinking insurtech startup based in Madrid, has taken a significant step in transforming its customer support operations by partnering with Rauda AI and ElevenLabs. The collaboration aims to address the growing demand for instant and personalized customer service as Tuio's client base expands, now exceeding 70,000 policyholders. The company, founded in 2021, offers digital insurance solutions covering home and life policies, with plans to include car and pet insurance.
Deploying Specialized AI Voice Agents
To meet the increasing volume of inbound calls, Tuio has integrated Rauda AI's multi-agent architecture, which features generative voice assistants tailored to specific insurance sectors. These agents, particularly those for home and car insurance, utilize ElevenLabs’ Agents Platform to deliver authentic, brand-consistent conversations capable of resolving customer queries comprehensively.
The AI system is seamlessly integrated with Tuio’s policy data, enabling real-time, context-aware assistance. Rauda’s orchestration layer efficiently manages call routing, escalates cases to human agents when necessary, and enhances models based on historical interactions. This setup allows Tuio to quickly adapt the AI for new product lines.
Impact on Efficiency and Customer Satisfaction
Since implementing the AI-driven system, Tuio has reported notable improvements:
- 40% of eligible calls are now fully automated, reducing the workload on human agents.
- Customer satisfaction scores (CSAT) have increased by 30%, thanks to the natural and human-like interaction provided by the AI.
- Customers enjoy 24/7 availability, ensuring service at any time of the day.
These advancements allow Tuio’s human advisors to concentrate on more complex cases and strategic growth, while the AI handles routine inquiries. Juan, Tuio’s founder, emphasized the role of technology in enhancing human capabilities, stating, “Technology is here to empower people. At Tuio, the human factor will always be at the center of what we do.”
Rauda AI and ElevenLabs have set a new benchmark for customer support in the insurance industry by delivering scalable, always-available, human-like service. This approach not only boosts satisfaction scores but also garners positive customer feedback, demonstrating that innovation can go hand-in-hand with building trust.
Javier González, Strategy & Ops at Tuio, highlighted the success of the AI deployment: “Rauda’s voice agents now solve almost half our calls on the spot and have lifted CSAT – proof that the right AI scales service and trust together.”
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