According to ElevenLabs (@elevenlabsio), AI-powered voice agents are streamlining phone-based operations that previously relied on complex IVR menus, such as insurance eligibility and benefits verification, prescription refills at pharmacies, and airline flight status checks and rebooking. This technology significantly reduces wait times and enhances customer experience by automating routine tasks that once required hours on hold, opening up new business opportunities for enterprises to optimize customer service workflows and increase operational efficiency (source: elevenlabs.io/docs/conversat).

According to @elevenlabsio, a 2-hour Conversational Agent Hackathon will be co-hosted by ElevenLabs and partners including ExaAILabs, NotionHQ, lovable_dev, boltdotnew, n8n_io, and NFX, challenging participants to build advanced voice agents for a chance to win prizes totaling tens of thousands of dollars. This event underscores the surge in demand for real-time, AI-driven voice solutions across industries such as customer service, productivity, and automation. The hackathon provides a concrete opportunity for developers to showcase innovations in conversational AI, demonstrating practical applications and market potential for enterprise and consumer use cases (source: @elevenlabsio, June 19, 2025).