According to ElevenLabs on Twitter, the City of Midland, Texas has modernized its citizen support services by deploying 'Jacky,' a civic concierge powered by ElevenLabs Agents. This AI-powered solution now handles over 3,000 inbound calls daily, replacing traditional long IVR trees with natural, multilingual phone and web agents. As reported by ElevenLabs, the implementation enables faster resolution of routine queries and enhances accessibility for non-English speakers, showcasing practical applications of conversational AI in public sector services.