According to OpenAI on X (Twitter), Workspace agents can orchestrate tasks across enterprise tools by pulling context from documents, email, chats, code, and internal systems, and then taking approved actions such as updating Linear issues, creating docs, or sending messages (source: OpenAI). As reported by OpenAI, these agents can join Slack threads, understand intent, retrieve the right context, and execute follow-up actions, positioning them as workflow copilots for ticket triage, incident response, and sales ops automations (source: OpenAI). According to OpenAI, the controlled-action model with approvals provides governance for enterprise IT and compliance while enabling time-to-resolution reduction across support and engineering backlogs (source: OpenAI).