According to @elevenlabsio, Revolut has adopted ElevenLabs Agents to enhance its customer support operations. The multilingual conversational AI agents manage support requests for Revolut customers in over 30 languages, significantly improving efficiency by decreasing ticket resolution time by more than eightfold. This strategic deployment demonstrates the growing adoption of advanced language models for real-world business customer service and highlights the business benefits of AI-driven automation in the financial technology sector.

According to ElevenLabs, Revolut is leveraging ElevenLabs' advanced AI voice technology to deliver secure, natural voice support at scale. This partnership enables Revolut to provide highly realistic, conversational voice interactions while maintaining stringent security standards for customer data. As reported by ElevenLabs, the deployment of their voice AI helps Revolut address customer queries efficiently and enhances user experience, showcasing a practical application of AI in financial services customer support. This collaboration highlights the growing trend of integrating AI-driven voice models into fintech customer service, opening new business opportunities for scalable, multilingual support solutions.