According to @pictoryai, Summy Kataria has joined Pictory AI as the new Head of Customer Success and Support, bringing extensive experience in customer growth and relationship management. This strategic appointment is expected to strengthen Pictory AI’s service delivery and user engagement, directly impacting the adoption and satisfaction rates of its AI-powered video creation platform. The move reflects an industry trend where AI SaaS companies are focusing on customer success roles to drive retention and maximize business opportunities in the competitive AI content creation market (Source: @pictoryai on X, Oct 29, 2025).