According to ElevenLabs (@elevenlabsio), TELUS Digital's Agent Trainer, developed by Fuel iX and powered by ElevenLabs’ Conversational AI, is enabling contact centers to reduce employee onboarding and upskilling time by up to 50%. The solution provides agents with realistic, AI-driven roleplay simulations, covering a range of customer interactions from simple inquiries to complex scenarios. This automation not only accelerates training but also increases agent preparedness, leading to higher operational efficiency for contact centers. The practical application of conversational AI in this context presents significant business opportunities for enterprises seeking to improve training ROI and customer service quality (Source: @elevenlabsio, May 20, 2025).