List of AI News about customer engagement
Time | Details |
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2025-06-27 18:04 |
Eleven v3 AI Voice Competition Highlights Emotionally Nuanced Dialogue Capabilities
According to ElevenLabs (@elevenlabsio), Franco Abaroa (@francobit) won first place in the Eleven v3 competition by demonstrating how the Eleven v3 AI voice model can generate emotionally nuanced and dynamic dialogue that closely mimics human interaction. This competition result showcases the advanced capabilities of AI voice synthesis technology, specifically in delivering realistic emotional expression, which is a key trend impacting sectors such as customer service, entertainment, and virtual assistants. The win underscores growing business opportunities for AI-driven voice technology in enhancing user engagement and creating more natural conversational AI experiences. Franco will receive Meta Ray-Ban AI Glasses as recognition for his achievement (source: ElevenLabs Twitter, June 27, 2025). |
2025-06-07 19:12 |
How Audio Tags Enhance AI Voice Delivery: Practical Use Cases and Business Opportunities
According to @OpenAI, audio tags such as [sarcastic], [whispers], [excited], or [strong French accent] are powerful tools to fine-tune AI voice delivery in generative models. These tags allow developers to select voices that match the intended emotional tone and context, resulting in more engaging and relevant user interactions. For businesses, this enables the creation of personalized customer experiences, dynamic virtual assistants, and differentiated audio branding strategies. However, the effectiveness of each tag depends on the voice model's capabilities, as not all voices can convincingly portray every tag. This presents opportunities for AI vendors to develop more versatile voice models and for enterprises to leverage tailored audio delivery for customer engagement, as highlighted by OpenAI's recent developer documentation (source: OpenAI developer guides, 2024-05). |