According to @emollick on X, new experimental evidence documents the Whispering Earring effect—workers over-trusting real-time AI prompts from wearables—which aligns with known automation bias; as reported by SSRN working paper 6097646, participants given continuous AI suggestions showed higher task speed but a measurable drop in independent error detection and post-task recall, indicating a shift from judgment to compliance. According to the SSRN paper, business impact includes short-term productivity gains in sales scripts, customer support, and compliance checklists, but risks of propagated errors and reduced situational awareness in high-stakes workflows. As reported by the authors on SSRN, mitigation tactics that preserved benefits while limiting bias included calibrated confidence displays, periodic AI-off intervals, and decision checklists, suggesting near-term opportunities for vendors to productize guardrails in wearable AI assistants for frontline and call-center operations.

According to ElevenLabs, Revolut is leveraging ElevenLabs' advanced AI voice technology to deliver secure, natural voice support at scale. This partnership enables Revolut to provide highly realistic, conversational voice interactions while maintaining stringent security standards for customer data. As reported by ElevenLabs, the deployment of their voice AI helps Revolut address customer queries efficiently and enhances user experience, showcasing a practical application of AI in financial services customer support. This collaboration highlights the growing trend of integrating AI-driven voice models into fintech customer service, opening new business opportunities for scalable, multilingual support solutions.

According to ElevenLabs (@elevenlabsio), Voice Collections streamline the process of selecting tailored voices for a wide range of use cases. These curated collections are designed specifically for applications such as customer support and short-form social media content, ensuring creators and enterprises can efficiently match voice profiles to real-world needs. As reported by ElevenLabs, this solution enhances workflow efficiency and personalization in both creative and enterprise AI deployments.