According to Microsoft Copilot on X, Copilot Tasks now lets users start tasks by forwarding an email or sending a text message to Copilot, enabling hands‑free delegation with notifications on completion (source: Microsoft Copilot, Apr 20, 2026). According to Microsoft’s post, enabling SMS and Email allows users to trigger task automation without app switching or new workflows, positioning Copilot as an AI operations layer for inbox triage, scheduling, and follow‑ups (source: Microsoft Copilot). As reported by Microsoft’s announcement, this lowers friction for SMBs and enterprise teams by converting unstructured email and SMS inputs into structured tasks, which can accelerate customer support acknowledgments, sales pipeline follow‑ups, and internal ticket creation (source: Microsoft Copilot). According to the same source, the simplified activation flow (turn on SMS + Email) suggests rapid onboarding for non‑technical users, creating opportunities for managed service providers to package AI task orchestration and for RevOps leaders to reduce time‑to‑response in high‑volume inboxes (source: Microsoft Copilot).

According to WesRoth on X, Microsoft announced an autonomous email delegation feature for Copilot that lets users forward emails directly to the AI, which then extracts action items, executes tasks, and sends a completion notification. As reported by Microsoft Copilot on X, this shifts Copilot from summarization and drafting to acting as an independent agent handling inbox workflows end to end. According to the posts, practical applications include triaging threads, scheduling, following up with stakeholders, and completing routine operations without manual intervention—positioning agentic AI to cut email handling time and improve SLAs for sales, support, and operations.