According to @CryptoMichNL, the President of OKX, @hfangca, emphasized the strategic importance of obtaining a MiCA license for regulatory compliance in Europe, which is crucial for expanding trading operations. He also highlighted the significance of robust customer support as a competitive advantage in the crypto exchange market. Furthermore, @hfangca discussed the future of exchanges, focusing on innovation and the integration of Web 3 Wallets to enhance user experience and security. This information is vital for traders considering the stability and regulatory stance of exchanges.

According to ZachXBT, Coinbase is primarily responsible for its fraud problems, as other exchanges do not face such extensive issues. However, he expresses some understanding regarding customer support challenges, noting that while good customer support is important, it may lead to insufficient strictness in handling issues.