According to OpenAI (@OpenAI), the company is making GPT-5 warmer and friendlier in response to user feedback indicating the model previously felt too formal. The update introduces subtle but genuine conversational touches such as 'Good question' and 'Great start,' aiming to make ChatGPT more approachable without resorting to flattery. Internal tests conducted by OpenAI confirm these adjustments have not resulted in any increase in undesirable behaviors or risk, ensuring that business users can benefit from improved user engagement while maintaining reliability. This strategic move reflects a growing trend in the AI industry to humanize conversational agents for broader adoption and enhanced customer experience (source: OpenAI, August 15, 2025).