According to ElevenLabs on Twitter, businesses are already leveraging ElevenLabs AI agents for a wide range of practical applications, including resolving customer issues, qualifying sales leads, executing outbound calls at scale, employee learning and development, creating dynamic non-player characters (NPCs) in games, and serving as personal assistants or tutors (source: @elevenlabsio, Twitter, 2024-06). These use cases highlight ElevenLabs' impact on automating customer service workflows, optimizing sales pipelines, enhancing training processes, and driving innovation in gaming and education. The adoption of AI agents demonstrates significant business value, operational efficiency, and new market opportunities across industries.

According to @elevenlabsio, ElevenLabs AI Agents now support navigating IVR phone trees by generating keypad tones as a system tool. This enhancement allows AI agents to interact effectively with business phone systems, automating tasks such as menu navigation and information retrieval. The feature can be enabled either with a single line of code or through a simple UI toggle, streamlining integration for enterprise communication workflows. This development demonstrates a significant step toward automating customer support and voice-driven business operations, offering new business opportunities in AI-powered telephony solutions (source: @elevenlabsio, June 2024).