OLDER CUSTOMERS
Older Customers
ANZ Bank Pushes Customers Towards Digital, Faces Criticism
ANZ Bank is facing criticism as it discontinues withdrawals and deposits from a number of Australian branches to encourage customers to use digital transactions. Critics suggest this could impact older customers and increase vulnerability to technical issues. This decision highlights the gradual shift towards a cashless society in Australia, with cash payments falling from 59% in 2007 to 27% in 2019.